Facilities Operations Manager required for our Norfolk-based nationally operating property development client. The Facilities Operations Manager will be responsible for the operational facilities management of the property portfolio and for managing and supervising the on-site Facilities Managers and their staff who are located at multiple sites throughout the UK. The successful candidate will also provide comprehensive FM services and advice to the Portfolio Managers.
You will be overseeing the specification, procurement and provision of all contracted building services (including PPM and reactive maintenance & repair of building fabric, M&E services and lifts, water hygiene, health & safety, fire safety, cleaning, security, refuse disposal as well as other services). Management and monitoring of contractor performance and achieving cost savings and added value in the delivery of the above services. Expanding the range of services provided to our tenants where desirable/commercially viable. Overseeing procurement of all Landlord's utility supplies, monitoring consumption and suppliers' performance and achieving best value. Development and implementation of the Group FM energy efficiency and environmental policy. Assisting the on-site FM staff and the Portfolio Managers in the preparation of property service charge budgets, and monitoring of fiscal performance on behalf of the Portfolio Managers.
Personal Skills required:
Effective interpersonal and communication skills at all levels.
Strong leadership and staff management skills.
Initiative and an innovative approach to solutions.
Practical, flexible and able to deal with and adapt to a variety of situations.
Good organisational skills.
IT literate.
Energetic, with a “can do” attitude
Presence and credibility in relation to FM matters
Experience needed:
Experience in multi-site facilities management
Experience with property owning company or firm of management surveyors.
Experience in staff management and employment issues and procedures.
Appropriate "client level" knowledge of mechanical and electrical systems.
Experience of managing service contractors and suppliers.
Budgetary or service charge experience.
Sound understanding of procurement and supplier management methods
Experience in FM matters related to development and refurbishment projects.
Qualifications:
BIFM Qualification or equivalent.
Degree or professional qualification desirable
10 years minimum FM experience
Rewards:
There will be an exceptional package available for the right candidate including a starting salary of £40-50,000 per annum plus usual senior role benefits