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Claims Handler

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  • Posted By: EMPLOYMENT SPECIALISTS LTD
  • Address:
    • 3A PRINCES STREET
    • Ipswich
    • IP1 1PN
  • Date Posted: 9th Nov 2009
  • Salary: £15,000 - £19,500
  • Location: Norwich
  • Reference Code:
  • Views Since Posting: 127
  • Full Description:


Working within a team to deliver a high quality claims service. The role will include direct communication by telephone with the Insured and Intermediary, managing the relationship with policyholders, assessing the size of the claim, its potential severity and dealing with same in a proactive manner.

Principal Duties and Responsibilities
1. To handle claims in a proactive manner within set service levels.
2. Deal with telephone calls from policyholders, brokers, loss adjusters and other experts.
3. To negotiate and settle claims fairly and promptly.
4. Building a relationship and gaining broker confidence when handling claims.
5. 100% customer focused.

This is an organisation comfortable with providing able individuals both responsibility and authority where claims handling authority levels range from £50,000 to £150,000. Applicants would be expected to possess the following attributes; determination, confidence, initiative, dedication as well as having good listening, communication and analytical skills. Also a minimum of twelve months experience handling claims for an insurance company.

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