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FULL AND PART TIME CUSTOMER SERVICE OFFICERS

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Posted By: Royal Bank of Scotland
Address:
Contact:
Date Posted: 5th Sep 2008
Salary: £12,700 - £26,150
Location: Ipswich
Reference Code:
Views Since Posting: 442
Full Description:

TO £12,700 - £26,150* PACKAGE PLUS EXCELLENT BONUS POTENTIAL, IPSWICH

Part of the Royal Bank of Scotland or NatWest branch network, you will be the face of the bank, working as part of a team to ensure our customers are listened to, engaged and supported. You will have a variety of responsibilities ranging from greeting customers at reception, discussing their needs and using your excellent product knowledge to identify and recommend products and services that make their life easier, right the way through to cash transactions. In real terms you'll be expected to identify sales opportunities that will deliver a better service to customers, meet targets, work well as part of a team and have plenty of fun along the way.

Whether you are looking for a fresh challenge or your first job, personal qualities are the most important requirement for success. We're talking about people with outgoing and friendly personalities, people who can jump right in and open up a conversation with ease, with anyone they meet. Add to this, common sense, the ability to work in a team and commercial awareness, and you've got the picture.

Like anything worth doing well, you'll need to learn the ropes, which is why we'll spend the first 13 weeks introducing you to our working practices, products and processes. This induction is an excellent first step into our industry, no matter how much existing customer service experience you bring with you. It will build your professional knowledge and technical competence, and enable you to find your feet by providing the opportunity to work with customers while having colleagues on hand to help.

If you’re interested in working part-time, we’re particularly interested in hearing from people who are able to be flexible to meet the needs of our customers, this will include flexibility with hours and days.

* Salary dependent on location.

As part of our referencing procedures, criminal record checks may be required.

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