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Hotel Receptionist

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Posted By: The Recruitment Company
Address:
Contact: 01603 665027
Date Posted: 20th May 2008
Salary: £13,000PA min depending on
Location: Thorpe St.Andrew
Reference Code:
Views Since Posting: 9
Full Description:

Family owned country house style hotel located on the outskirts of Norwich. A famous venue over the years for weddings, conferences and good food.

Our client is seeking a customer focussed person who will be able to reflect and live up to the good reputation achieved over the years. You will make their guests feel welcome, deal with room bookings and handle general requests made by guests during their stay.

Your main duties will include:
Dealing with reservations by telephone, email, fax or face to face
Check guests into the hotel, allocate rooms and issue keys/cards
Check guests out of the hotel, preparing the bill and taking payments
Handling foreign exchange
Taking and passing on messages to guests
Dealing with special requests from guests, such as booking theatre tickets and dinner reservations
Answering questions about facilities in the hotel and surrounding area
Dealing with complaints or problems

You will use a computerised system to make reservations and keep room bookings and availability details up to date. You will also use a telephone switchboard. This role involves working as part of a team.

Hours are on a 2 week rotating shift basis. Either 7am to 3pm or 3pm to 11pm 5 days over 7. The 2 days a week you have off will always be together.

Benefits include:
Meals provided when on duty
50% discount on accommodation of all hotels owned by the company for employee and partner
20% off food for up to 4 guests at any one time in any of the companies restaurants
Reduced rates for functions
One days paid leave on the eve of your wedding, the wedding day or the day following your wedding
£50 contribution towards an item on your wedding gift list
Bank account with £20 for new baby arrival
2 days paid leave for moving house
City centre parking Monday to Thursday 10am to 5pm
Other benefits relating to long service are available

£13,000PA Circa

The Recruitment Company (UK) Ltd is acting as an Employment Agency in relation to this vacancy.
We communicate with our candidates, keeping them informed at all times and acting on their priorities. The Recruitment Company selection procedures mean that each person is treated as an individual, matching skills, salary and requirements, as well as culture. We offer in-depth briefings, interview preparation and current market knowledge. Our aim is to be chosen for excellence by our candidates and clients. The Recruitment Company understand with todays long working hours it’s difficult to attend registrations/interviews during the day. We will open early or stay open late to accommodate you.