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Customer Service Representative

AXA Insurance Jobs


Posted by: AXA Insurance
View all jobs from AXA Insurance
Address: 3 Black Horse Lane
Ipswich
IP1 2EF
Contact Details: 01473 267513
Date Posted 6th May 2008
Reference Code: AXAIN2170
View Since Posting: 113
Salary: upto £15,000DOE
Vacancy Location: Ipswich (Town Centre)
IP1 2AN
Full Description:
Background

Are you a great salesperson looking for varied working hours and incentive opportunities? If so, this is an exciting chance for you to develop your sales career within a global company based in our well established operation in the centre of Ipswich.

The role

In this combined sales and service role you will take calls from our customers, understand their needs and match these with our wide range of our travel insurance products. By using your sales instinct to identify opportunities, you’ll add value wherever possible.

Key duties include:

•Providing customers with quotes or information on their travel insurance policies
•Matching customers needs and completing the sales with our products
•Updating customer requests and details on our in house systems
•Being part of a team and supporting other team members
•In return we can offer you a competitive salary with an additional annual performance bonus (based on personal and company performance), flexible shifts covering our opening hours and a comprehensive induction training giving you all the knowledge and tools you need to do the role.

Skills, knowledge and behaviour

We are looking for people to be highly customer focused with….

•Excellent telephone skills with the ability to talk to our customers in a clear and confident manner. To activity listen and build relationships and rapport with customers.
•Computer skills including accurate and speedy keyboard skills
•Previous experience in either sales or customer service is essential
•Previous contact centre or Insurance experience is desirable but not essential

What will you get from this role?

•Annual Bonus Scheme – up to 15%
•FREE, on-site Car Parking (subject to waiting list)
•Annual Holiday – Starts at 23 days, rising to 25 after 3 years
•Child Care Voucher Scheme
•On Site Restaurant serving a variety of hot and cold food
•Free refreshments including fruit
•Discounts on a variety of insurance products
•External discounts from phones to fitness
•Friendly modern working environment
•Internal promotion policy
•Competitive Pension Scheme
•Free Life Assurance – A lump sum benefit of 4 x gross basic salary

Additional Information

•Comprehensive training in systems and products.
•Opportunities for career advancement both within the Department and other areas of the business.

All successful candidates will be required to attend an induction training programme lasting 4 weeks Monday to Friday 9.00am to 5.00pm

In order to protect our customers and as part of the standard selection process AXA carries out in depth pre-employment checks should you be successfully considered for employment within the organisation.