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Third Party Motor Claims Handler

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  • Posted By: EMPLOYMENT SPECIALISTS LTD
  • Address:
    • 3A PRINCES STREET
    • Ipswich
    • IP1 1PN
  • Date Posted: 1st Dec 2009
  • Salary: £15,000 - £17,500
  • Location: Ipswich
  • Reference Code:
  • Views Since Posting: 127
  • Full Description:


Our town centre based Client is looking for 2 insurance claims professionals to join their expanding Third Party team.

PURPOSE
• To proactively pursue economic, early resolution of all claims. To reduce average claim life wherever possible and minimise claims spend
• To pursue recovery of losses on behalf of insurers and/or clients on all complex liability cases
• To proactively pursue recovery of appropriate losses on all recovery files over 180 days old.
• To challenge current work procedures and recommend process improvement or development
• To act as a point of contact for the client.
• To deliver excellent customer service for on and on behalf of Clients.

KEY TASKS
• To manage a live client caseload of at least 1050 incidents per handler.
• To achieve average elapsed time for open claims of 26 weeks or less.
• To maintain post and diary within the agreed internal Key Performance Indicator (KPI) of 3 working days
• To ensure incoming telephone calls are answered within 12 seconds and adhere to the agreed internal KPI of no more than 3% lost calls
• To ensure all customer complaints are acknowledged within 24 hours and resolved within 5 days
• To ensure telephone call backs are dealt with on due date
• To achieve minimum of 85% KPI on quality audits
• Ensuring that accurate reserves are placed on all cases so that Clients have reliable MI with which to measure potential exposure
• To act as a referral point to more junior handlers

REQUIRED SKILLS
• Competent in all areas of Third Party and/or Property Damage
• Basic understanding of the business and the key revenue streams
• Keeps professional knowledge up to date
• Able to proactively coach others within role
• Able to adopt a logical approach
• Able to communicate clearly ensuring you are understood
• Able to recognise inaccuracies and seek assistance
• Works with other areas of the business to achieve success

Please give Sharon (Employment Specialists) a call if you require any further information or make an application with an attached CV if you would like to be considered.

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