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• Ipswich
• Posted 1st Dec 2009
• 
• Posted by: EMPLOYMENT SPECIALISTS LTD
• Salary: £15,000 - £17,500
• Job Type: Permanent
• Address: 3A PRINCES STREET
  Ipswich
  IP1 1PN
  
• Contact: 01473 344950 or 01603 513090
• Reference:
• This job has been viewed 193 times since it was posted.

Job Description

Our town centre based Client is looking for 2 insurance claims professionals to join their expanding Third Party team.

PURPOSE

• €¢ To proactively pursue economic, early resolution of all claims. To reduce average claim life wherever possible and minimise claims spend

• €¢ To pursue recovery of losses on behalf of insurers and/or clients on all complex liability cases

• €¢ To proactively pursue recovery of appropriate losses on all recovery files over 180 days old.

• €¢ To challenge current work procedures and recommend process improvement or development

• €¢ To act as a point of contact for the client.

• €¢ To deliver excellent customer service for on and on behalf of Clients.

KEY TASKS

• €¢ To manage a live client caseload of at least 1050 incidents per handler.

• €¢ To achieve average elapsed time for open claims of 26 weeks or less.

• €¢ To maintain post and diary within the agreed internal Key Performance Indicator (KPI) of 3 working days

• €¢ To ensure incoming telephone calls are answered within 12 seconds and adhere to the agreed internal KPI of no more than 3% lost calls

• €¢ To ensure all customer complaints are acknowledged within 24 hours and resolved within 5 days

• €¢ To ensure telephone call backs are dealt with on due date

• €¢ To achieve minimum of 85% KPI on quality audits

• €¢ Ensuring that accurate reserves are placed on all cases so that Clients have reliable MI with which to measure potential exposure

• €¢ To act as a referral point to more junior handlers

REQUIRED SKILLS

• €¢ Competent in all areas of Third Party and/or Property Damage

• €¢ Basic understanding of the business and the key revenue streams

• €¢ Keeps professional knowledge up to date

• €¢ Able to proactively coach others within role

• €¢ Able to adopt a logical approach

• €¢ Able to communicate clearly ensuring you are understood

• €¢ Able to recognise inaccuracies and seek assistance

• €¢ Works with other areas of the business to achieve success

Please give Sharon (Employment Specialists) a call if you require any further information or make an application with an attached CV if you would like to be considered.