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Senior Claims Handlers
- Posted By: EMPLOYMENT SPECIALISTS LTD
- Address:
- Contact: 01473 344950
- Date Posted: 4th Nov 2008
- Salary: £18,000 - £25,000 & bonus
- Location: Norwich
- Reference Code:
- Views Since Posting: 77
- Full Description:
A well known and expanding Company is seeking two experienced Handlers to join their busy and friendly team.
Dealing with all classes including motor, property and non injury liability, you will have the chance to handle varied and interesting claims.
An n excellent support and development programme will be provided to enable you to fulfil your potential within this role.
Job Description
Duties and responsibilities will include the following:-
• Making decisions on policy and legal liability for all types of claims excluding personal injury
• Opening new claims, assessing initial estimates and setting in motion appropriate action within 48 hours
• Providing appropriate instructions and liaising with other Staff, Brokers and Service Providers
• Dealing effectively and in a customer friendly way with litigation and fraud cases
• Handling complaints and breaches, and ensuring compliance with all regulatory and internal systems controls.
• Carrying out training and development as necessary.
• Project work, auditing of files and cheque authorisation within laid down guidelines
Personal Specification
The successful applicant will need to demonstrate:-
• A commitment to the importance of good customer care.
• Experience of handling more complicated claims.
• First class written and verbal communication skills.
• The ability to analyse, evaluate and make logical decisions.
• Initiative
• Good organisational skills
• The ability to motivate and develop less experienced members of the team.
• The ability to meet challenging deadlines and Department quality and service standards.
• A willingness to travel as circumstances demand.
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